The Observability and Event Management Architect is responsible for designing and implementing a robust observability framework and ensuring transparency in service operations. This role is crucial for maintaining system reliability, and providing proactive information to avoid any critical incidents within a modern service management environment. * Utilize AIOPS, event correlation, and suppression techniques to optimize incident management and prevent disruptions. * Implement and promote modern service management practices, ensuring alignment with ITIL, IT4IT and other industry standards. * Ensure the observability framework supports seamless integration with service management platforms like ServiceNow. * Proven experience in IT operations, observability, incident management, and event management. * A strong understanding of modern IT Service Management delivery
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